Sunnyside B&B

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Terms & Conditions

Sunnyside B&B Specific Terms & Conditions

1.1 The making of this booking implies you agree to all the terms and conditions as listed .

2. Deposits

2.1 All deposits and first night payments in full are non-returnable.

2.1.1 All deposits made are  per person per night  unless other wise stated. i.e a 2 night stay for 2 people would be £40 ( £20 1st night & £20 second night).

2.2 If you cancel your booking less than 120 hours ( 5 days) before 1600 / 4 pm (UK time) on your arrival date or do not take up your booking by 2100 ( 9pm) on the night of your first stay (at the proprietors discretion), you may be charged the remainder of the booking value. Minus any deposits you may have paid. Booking confirmation is acceptance of these T&C's. It is taken that permission is given to take any monies owed from the guest's Credit/Debit card.

2.3 If you cancel all or part of your booking more than 120 hours (5days) prior to 1600 (4pm) on the day of your arrival then no further charge will be taken. ( All deposits are non returnable )
2.4 The deadline for arrivals is 2100 ( 9pm) . If the room is not taken by this time (unless a prior agreement has been made as to a late arrival) then the booking will be deemed to be a "No Show" and clause 2.2 applies. If the room can be reallocated it is then at the proprietors discretion as to the charge to be made. Booking confirmation is acceptance of these T&C's and it is taken that permission is given to take any monies owed from the guest's Credit/Debit card.

2.5 Where a deposit has been asked for and not received after 7 (seven) days from the date the booking was made, then the booking will not be guaranteed. Your room may be re-allocated with out prior notice.

3.
Payment

3.1 Visa, Master Card, Delta, Visa Electron, Maestro and Solo Cards Accepted.

3.2 Only Cash in the form of British Pounds Sterling is accepted.

3.3 On acceptance of these T&C's it is taken that permission is given to take any monies owed from the guest's Credit/Debit card.

4.
Pets

4.1 Bookings where pets are also with guests are subject to a £5 Pet Surcharge

4.2 Pets are not allowed on beds; if your pet will not stay off the beds then we have blankets available or please bring a pet cage.

4.3 Any damages caused by Pets to the: fabrics and furniture, walls, paintwork, beds and linen and Carpet may incur a charge. The charge will be fair and will take into consideration the overall condition of the damaged item. Booking confirmation is acceptance of these T&C's it is taken that permission is given to take any monies owed from the guest's Credit/Debit card.

4.4 Pets are not allowed into the dining room for hygiene reasons. The only exceptions are Guide Dogs for the Blind, where prior notice must be given.

5.
General

5.1 Although our car park is off road and private we do not accept any responsibility for damage to your vehicle. Parking is at your own risk.

5.2 It is against Scottish law to Smoke inside any public building this includes our B&B. Smoking outside the premises is allowed. Anybody found to have been Smoking in their room will be charged an additional nights accommodation to allow the room to be closed down and traces of all smoke removed.

5.3 Anyone found to be causing a general disturbance will be given a warning. Failure to adhere to the warning will result in the guest(s) being asked to leave the premises. No refund will be given.

5.4 Any damages caused to any part of the premises: Electrical goods; Furniture; Room fittings; Bedding & Towels; Carpets; Walls and Doors; must be paid for. If a Guest leaves the establishment without reporting damage that they have caused then the payment will be taken from there Credit/Debit Card. Booking confirmation is acceptance of these T&C's it is taken that permission is given to take any monies owed from the guest's Credit/Debit card. The guest has the right to question the amount of the charge. A full written statement of the repair & bill and will be sent to the guest's home address.

5.5 We reserve the right to terminate the booking agreement at any time if the above terms and conditions are broken.


In addition to our Terms and conditions the following general terms and conditions also apply.

Booking Terms

These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

 

Bookings                                   

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on either check-in or check-out

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Bookings must be paid for using an acceptable and valid credit or debit card.

When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

 

Prices

All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

 

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation.

 

Arrival and departure

Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation and is to be no later than 10am unless pre arranged. The management of Sunnyside B&B reserve the right to charge a set fee of £10  up to 1 hour and thereafter £10 per hour if prior arrangement has not bee sought. 

 

Cancellations

If You have paid a Booking Deposit:

If You cancel Your Booking at any time and have paid a non-refundable deposit, you must contact Us to cancel Your Booking, although no money will be refunded to You.

If You have paid the full amount for Your Booking:

If You cancel Your Booking within 120 hours/5 days of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.

If You need to cancel Your Booking more than 120  hours/ 5 days before the scheduled check-time then please refer to the Conditions of Use below for specific terms relating to our Refund Policy.

If you cancel Your Booking during the stay for any reason, you will forfeit all monies paid as it will be treated as a booking cancelled within 120 hours/5 days.

 

Amendments

To amend Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 120 hours/5 days of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 120 hours/ 5 days notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.

 

Payment

The total amount payable to confirm the Booking is quoted above and will be charged to Your credit or debit card at the time of Booking.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

 

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

 

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

 

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.



Conditions of Use

Check In is from 15:00 to 19:00. Check Out is by 10:30. We are a no smoking accommodation. Pets can be accommodated by prior arrangement for a charge of £5 per stay.

Family Rooms are priced based on two adults with children over 16. 3/4 adults using room will be subject to Adult charges.


Family Rooms

Room price based on two adults sharing with 2 children under 16 years of age. Additional adults will be subject to a small supplement upon arrival. The ammount will be itemised on your bill..

 

Sunnyside B&B
Main Street North,
Bonhill,
Near Loch Lomond.
G839JX.
0044 (0) 1389 750282
e-mail: enquiries@sunnysidebb.co.uk
Web: www.sunnysidebb.co.uk
 
 
 

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